Privacy Policy

 

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This Privacy Policy describes how UpTicker ("we," "us," or "our") collects, uses, and shares information when you use our personal productivity app (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

 

Information Collection and Use

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We may collect several types of information for various purposes to provide and improve our Service to you.

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Types of Data Collected

• Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Cookies and Usage Data

  • Apple Health Data from our iOS users on iPhone and iPad. 

  • Google Fit Data from our users on Android.

 

Use of Data

We use the collected data for various purposes:

• To provide and maintain the Service

• To notify you about changes to our Service

• To allow you to participate in interactive features of our Service when you choose to do so

• To provide customer care and support

• To provide analysis or valuable information so that we can improve the Service

• To monitor the usage of the Service

• To detect, prevent, and address technical issues

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Data can only be accessed after obtaining the user's consent.

User data is protected against unauthorized or unlawful access, destruction, loss, alteration, or disclosure.
Data can be deleted by the user at any time

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Security of Data

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The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is shared with any third parties and we use it only in our system to improve your user experience.

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The purpose of collecting data is to analyse daily routines and habits. This data is used in order to make recommendations and give performance insights. 

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We access all Apple Health and Google Fit data on Android and iOS to analyse your performance on all levels. It greatly helps us improve the user experience:

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Personalised insights: By gathering comprehensive data on user activity, including exercise, sleep patterns, heart rate, and more, developers can provide personalised insights and recommendations for improving health and fitness. This can help users understand their habits better and make informed decisions to enhance their overall well-being.

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Goal setting and tracking: Integrating health data allows for the creation of personalised goals and milestones based on individual health metrics. Users can track their progress over time and receive real-time feedback, which can motivate them to stay on track and achieve their fitness objectives.

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Seamless user experience: By integrating data from both Apple Health and Google Fit, we can provide a seamless experience for users who use multiple platforms or devices. This ensures that users can access their health data regardless of the operating system they use, promoting a consistent and user-friendly experience.

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Comprehensive health management: Analysing data from various sources enables developers to provide a holistic view of users' health and fitness. By consolidating information from different apps and devices, users can have a comprehensive understanding of their overall health status, which can lead to better decision-making and a more proactive approach to health management.

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Data-driven recommendations: Leveraging data analysis, developers can offer personalised recommendations, such as workout plans, dietary suggestions, or lifestyle changes tailored to each user's specific health goals and needs. This data-driven approach can significantly improve the effectiveness of the recommendations, leading to better outcomes for users.

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Enhanced app features: Access to comprehensive health data can inspire developers to create innovative features and functionalities within their applications. For instance, integrating machine learning algorithms can enable apps to provide predictive analytics and proactive suggestions to help users prevent health issues and optimise their fitness routines.

Our lawful basis for this processing is that you have given your explicit consent by downloading the app and/or accessing UpTicker material. 

Registration and Accounts

The Services are intended solely for persons who are 16 years old or such a higher age required in your country to use the Services. If you are under the legal age to form a binding contract in your jurisdiction, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.

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To use the Services, you must register. You agree to: (a) provide true, accurate, current and complete information about yourself (“User Data”) and (b) maintain and promptly update the Athlete Data. You agree that UpTicker may use your Athlete Data to provide Services that you access or use and as otherwise set forth in these Terms. If you provide any Athlete Data that is inaccurate or not current, or UpTicker has reasonable grounds to suspect that such Athlete Data is inaccurate or not current, UpTicker has the right to suspend or terminate your account and refuse current or future use of the Services. In consideration of your use of the Services, you represent that you are not a person barred from receiving services under the laws of any applicable jurisdiction.

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You are solely responsible for maintaining the confidentiality of the password associated with your account and for restricting access to your password, your computer and mobile device while logged into the Services. You accept responsibility for all activities that occur under your account or from your computer and mobile devices. We endeavour to use reasonable security measures to protect against unauthorised access to your account. We cannot, however, guarantee absolute security of your account, your Content (as defined below) or the personal information you provide, and we cannot promise that our security measures will prevent third-party “hackers” from illegally accessing the Services or its contents. You agree to immediately notify UpTicker of any unauthorised use of your account or password, or any other breach of security, and confirm that you understand all risks of unauthorised access to Athlete Data and any other information or content you provide to UpTicker.

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You may register for or log-in to your account via a third-party network, such as Facebook or Google. If you do so, you hereby authorise UpTicker to pre-populate the registration and other relevant information fields of your account and/or to use such third-party credentials to log you into your account. If you connect your account to a third-party network, you agree to comply with the terms and conditions and policies applicable to such third parties.

 

By virtue of certain Services connecting to the Google Maps API, you hereby agree to be bound by the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy) in connection with your use of such Services.

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​We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement

Payments and Fees

Payments
To pay any fee, you must designate and provide information about your preferred payment method (e.g., credit card, online payment service, a third party, like iTunes or Google Play, or any other payment method made available by UpTicker) (the “Payment Method”). If you provide your payment information, you authorise us and certain third party service providers, payment card networks and payment processors to receive, store and encrypt your payment information. You may switch to a different Payment Method or update your information by visiting https://UpTicker.com/. If you paid through the Google Play or iTunes store, you may change your Payment Method through the corresponding store account. No refunds or credits will be provided by UpTicker, other than as set forth in these Terms. If your payment provider determines that there are fraudulent charges on your account resulting from use of your Payment Method at the Services, please contact us immediately via info@uptickerapp.com.

Fees
In order to access certain functionality of the Services, you may be required to pay subscription fees. Subscription fees, along with any required taxes, may be paid on a monthly or annual basis. All subscription fees are payable in advance. Athletes changing from monthly to annual subscriptions will have the annual rates take effect at the beginning of the next billing date. You agree to pay the subscription fees, and other charges you incur in connection with your UpTicker account, whether on a one-time or subscription basis. UpTicker reserves the right to increase subscription fees, any associated taxes, or to institute new fees at any time upon reasonable advance notice.

Auto-Renewal
Subscription fees will be billed automatically at the start of the monthly or annual period, as applicable. These fees will auto-renew until your subscription is downgraded or terminated. Your subscription fee will be the same as your initial charges unless you are otherwise notified in advance. You may cancel your subscription at any time, as described below.
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Cooling Off
If you reside outside the United States, you may be entitled to change your mind and receive a full refund within fourteen (14) days (the “Cooling-off Period”), provided that you have not logged in or otherwise redeemed or started to use the Services as a subscriber during the Cooling-off Period.
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Cancellation
Cancellation of Subscription

If you signed up on UpTicker.com, you may cancel your subscription by visiting your “Account” page and selecting “Downgrade.” If you signed up through the Google Play or iTunes store, you may cancel your subscription by downgrading through the corresponding store. The cancellation of a subscription will go into effect at the end of your current billing cycle. When your subscription ends, your account will remain and become a free subscription. You can renew your subscription at any time without opening a new account, although the subscription fees may have increased. You can delete your account at any time.

Free Trials
Your subscription may start with a free trial. The free trial period for any subscription will last for the period of time specified when you signed up. Free trials may not be combined with certain other offers, as specified. If you begin your subscription with a free trial, we will begin billing your Payment Method for subscription fees at the end of the free trial period of your subscription unless you cancel your subscription prior to the end of the free trial period. Your Payment Method will be authorised for up to approximately one month of service as soon as you register for a free trial. In some instances, your available balance or credit limit may be reduced to reflect the authorization; however, no charges will be made against the Payment Method unless you do not cancel prior to the end of your free trial period. You may cancel your subscription at any time by going to your account settings.
 

When and how we share personal data

As a general rule, UpTicker never shares data and only does if legally permitted. 

Individual rights and how to exercise them.

You have rights over your data and UpTicker fully supports those rights. Individual rights include access, erasure and ratification of that data.  

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Security

We hold all data with the most stringent forms of encryption and anonymisation. The data is protected by a team of cyber security experts. UpTicker aims to comply with the requirements of the ISO/IEC 270001: 2013. 

If you have any questions, Please contact info@uptickerapp.com